The “regular” method presented in on pages 54 to 56 of “Trying Hard Is Not Good Enough” involves rating each potential measure “high, medium or low” on three criteria: Communication Power, Proxy Power and Data Power. A simpler method for doing this mirrors the selection steps in choosing performance measures in steps 4 and 5 of Appendix G. For each …
Measures are Categorized on the Basis of What Question they Answer
Email: September 10, 2009 7:20 AM I found it an immensely useful seminar and I left feeling most excited about RBA and its potential in a NZ social service context. I have had the privilege of presenting it a number of times. But … alas … I seem to have encountered a bit of a hitch. My colleagues and I can’t …
Creating Results Culture Change
People talk about culture change the way they talk about magic. We know this wonderful transformation is needed and will somehow happen, but we’re not sure how. Let’s take a shot at a definition of organizational culture. Organizational culture is the range of accepted norms of for what people in an organization think and how they act. An organization might …
Measuring the Success of Population Level Strategies
Email: Hi Mark, As someone who helps manage the overall strategic planning process within a UK local government context (children’s services), I am currently grappling with what you have called ‘the wrong question’. This is in the context of trying to support the establishment of an ‘in-house’ funder/contractor relationship in line with the drive for UK local government to become, first …
Next Generation Contracting – Key Provisions
People have been asking me for more detail on what I mean by “next generation” contacting (or commissioning as it is sometimes called in the UK). Here are some additional thoughts. I welcome your comments and suggestions. Next generation contracts will have three essential provisions, and an optional fourth. Provision 1 (Most important performance measures) and 2 (Continuous improvement process) …
How to write an RBA Success Story
If you have an RBA/OBA “turn the curve” story to tell, or any other success story about how RBA/OBA has helped, here is a format that you can use to share it with others. It should be one page if possible. It has the classic beginning, middle and end structure of all good stories. The story may be about Population …
What are some examples of performance measures we can use for my program or service?
Check out an updated version of this page here. The Short Answer 1. Start with the common measures found in the upper right quadrant which apply to many programs. 2. Ask “What are the ways in which your customers would be better off if you did a good job.” 3. Examples of performance measures for selected programs are shown below. …
A Guide to Developing and Using Performance Measures
Originally published by the Finance Project I. INTRODUCTION Will Rogers’ cynicism about the performance of government still captures a common, if not always constructive, part of public life at the end of the 20th century. And as contract relationships blur the boundaries between the public and private sectors, confidence in private-sector programs has eroded as well, sometimes as guilt by …
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